FAQ
Here are some frequently asked questions. If you have any other questions, please feel free to contact us via LINE OA @wastic
Product
• Put glasses on by griping both temples with both hands.
• Always lay the glasses facing upwards to avoid scratching.
• Clean with lens cleaner or diluted dishwashing liquid then wipe with microfiber cloth to dry.
• Always keep the glasses in the box to protect the shape.
• Avoid exposing the glasses to extremely high temperatures to avoid lens damages.
• Store in a cloth pouch to prevent damage and scratches.
• Clean with mild dish soap after use.
• Avoid alcohol, perfumes, and all types of chemicals.
The size can be found on each product page.
Yes, you can buy glasses case on the product page.
Please contact our customer service team via LINE OA @wastic within 7 days of receiving the product for a replacement.
In-store
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Bangkok
• ICON SIAM, Ecotopia Zone (5th Fl.)
• Parade at One Bangkok, Sarapad Thai (3rd. Fl.)
• Siam Discovery, Ecotopia Zone (1st Fl.)
• Samyan Mitrtown, Medium & More (3rd. Fl.)
• SCG Home Experience, CDC
• The Gallery, Empire Tower
• The StandardX Hotel, Bangkok Phra Arthit
• The Yard Hostel Bangkok, Delifill shop
• Warehouse 30, Charoen Krung, 30_6 Store
Other regions
• Koh Tao, May&Co. General Store
• Phuket, FINS store
• Phuket, Central Phuket (Floresta), Hug Craft (G Fl.)
• Samui, Central Samui, Hug Craft (1st Fl.)
• Phang-nga, The Place Khao-Lak
To check store inventory, go to 'Menu,' then 'Find stores,' and select your preferred location. The 'Product at this store' section will show you what's available.
Payment
We accept QR code payment and PayPal.
Shipping
Yes, once your order is shipped, you will receive a tracking number via email.
Item(s) will be handled within 1-2 working days after receiving your order confirmation.
• Domestic orders within Thailand take approximately 1-3 business days, depending on the distance.
• International orders take approximately 7-10 business days, depending on the shipping carrier to the destination country.
*Shipping duration may vary depending on circumstances of carrier and public holidays.
We ship internationally. Please check our shipping policy for the full list of countries we deliver to.
Customer Account
Once you sign up with an email address, you cannot change your ID, you need to re-join with another email account.
Guest checkout is available. Please note that order history prior to membership registration will not be included in your accumulated discount points.
Customer Service
Customer Care
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